Whether you're an existing customer needing support or want to learn more about our services, our UK-based team is ready to assist.
Reach us through any of the following channels. We aim to respond to all enquiries within one business day.
24/7 for business customers
Priority fault resolution for Business Broadband and Leased Line customers with active SLAs.
Fill out the form below and we'll get back to you as soon as possible.
Everything you need to know about getting help with your KTS Broadband service.
General Support
Mon–Fri: 9am–6pm
Sat: 10am–2pm
Sun: Closed
Business Emergency Support
24/7/365
If you're an existing customer and need technical support, please have your account number ready when you contact us. You can find this on your latest bill or welcome email.
Call 0330 043 0422 or email hello@ktsbroadband.com with your account details.
Experiencing an issue with your connection? Before contacting us, please try restarting your router and checking our network status page.
If the issue persists, contact us with your postcode and a description of the fault. We'll investigate and keep you updated throughout.
We take all complaints seriously and aim to resolve issues promptly. If you're not satisfied with our service, please follow our formal complaints procedure. We are committed to resolving complaints within 8 weeks. If we cannot resolve your complaint, you may refer it to our Alternative Dispute Resolution (ADR) provider.
View Complaints Procedure →KTS Broadband is headquartered in Bournemouth, with offices in London, Exeter, Hampshire, and West Sussex. From here, we manage our national network and support customers across the country.
KTS Technology Group Limited
2 Lorne Park Road
Bournemouth
BH1 1JN
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Quick answers to frequently asked questions. Can't find what you're looking for? Get in touch.
First, try restarting your router by switching it off for 30 seconds and then back on. If the issue persists after 5 minutes, call us on 0330 043 0422 or email hello@ktsbroadband.com with your postcode, account number, and a description of the issue. Our team will investigate and provide updates throughout the resolution process.
General support is available Monday to Friday, 9am–6pm, and Saturday, 10am–2pm. Business customers with active SLAs have access to our 24/7 emergency network support line for critical issues.
Your account number can be found on your welcome email, monthly invoice, or any previous correspondence from us. It usually starts with "KTS-" followed by a series of numbers. If you can't locate it, our support team can help verify your identity through other means.
Yes! We fully support BYO (Bring Your Own) router setups. We provide standard PPPoE connections, so any compatible router or firewall will work. Our support team can provide the connection credentials you need to configure your own equipment.
Installation typically takes 1–2 weeks from order confirmation, depending on the network provider in your area. If a new fibre line needs to be installed to your property, this may take slightly longer. We'll keep you informed at every stage of the process.
We're sorry to hear you're not happy. You can raise a complaint by calling 0330 043 0422, emailing hello@ktsbroadband.com with "Complaint" in the subject line, or using the contact form above and selecting "Complaints" as the subject. We aim to resolve all complaints within 8 weeks. If we're unable to reach a resolution, you can escalate to our ADR provider.
Yes, we maintain a live network status page where you can check for any ongoing outages or planned maintenance in your area. If you're experiencing connectivity issues, this is the first place to check before contacting support.